Returns & Exchanges

• All return & exchange requests must be submitted within 14 days of delivery.
• Items must be unused, with tags and original packaging preserved.
• To initiate a return, please contact us at support@netsoutdoors.com.
• Stay in contact with us during the process to ensure a smooth resolution.
• Check for defects or wrong items and report them promptly.
• If the return is not due to a product quality issue, the customer will be responsible for the return shipping cost.

Email support@netsoutdoors.com to arrange an exchange.

Only one return or exchange per item is allowed.

• You’ll be notified once we receive and inspect your returned item.
• Please provide the return tracking number after shipping your return.
• Refunds are processed within 5 business days after the return is received.
• For refund questions, please contact support@netsoutdoors.com.

• For returns due to personal reasons (unwanted, incorrect purchase), customers must cover the return shipping cost.
• Shipping fees are non-refundable unless the item is damaged or lost.
• Do not return the package to the sender’s original shipping address.
• We are establishing return centers in the US, HK, and more regions.
• BOGO orders may be refunded proportionally.
• Black Friday / Cyber Monday final sale items are not returnable.